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All of the available streaming devices can be found on the Currys website HERE.

Bilsdale mast Q&A as 'not spot' homes given Currys voucher to set up free channels

Work on the Bilsdale mast before it was demolished

Thousands of households in 'not spots' that can't be reached by the new Bilsdale mast are being given Currys vouchers to set up free channels.

Mast owner Arqiva is dishing out the £50 vouchers for homes that are receiving a poor TV signal - or no signal at all.

Last week a temporary 80-metre replacement mast was winched into place, which reaches around 95% of the households covered by the original.

Read more: Go here for the latest breaking news from across Teesside

Following testing of the signal from the temporary mast using helicopter, Arqiva now believes around 16,000 homes across Teesside, North Yorkshire and County Durham still in so-called “not spots”.

Now as part of its Project Restore, those households can get help with installing an "alternative fix".

Shuja Khan, Chief Commercial Officer at Arqiva , said: “Although the temporary mast at Bilsdale has restored TV services to the large majority of households in the region, we know there are still those either with no or partial signal.

"We continue to work round the clock to fill the gaps in coverage with additional towers.

"However, alongside this we are announcing the latest step in Project Restore today.

"We will be providing a voucher for those without a signal so they can buy a TV streaming device via Currys.”

The vouchers can be spent in-store or online at Currys on solutions for "free to air" TV such as BBC or ITV.

People can choose from a range of TV streaming devices, such as the Roku Express HD Streaming Media Player or the Amazon Fire TV Stick Lite.

Letters containing instructions on how to claim the Currys voucher are being sent out this week.

Residents will then need to enter their names, addresses and a unique voucher claim code.

Any funds left over from the voucher after buying a TV streaming device can be used by the householder.

All of the available streaming devices can be found on the Currys website HERE.

Anyone wanting help with choosing the most appropriate device can have a live video chat with Currys experts via ShopLive.

As these devices require WiFi and broadband, they will not provide a solution for everyone affected in the specific areas receiving the letters.

If that is the case, then householders can calArqiva on 0800 121 4828 to discuss.

Arqiva has answered some of the questions households affected might have:

What if I need extra assistance and cannot use / do not want to use the e-voucher?

Please call us 0800 121 4828 and we can discuss other options with you, including engineer support via our Home Support scheme. This freephone number is prioritised for those over 65, the clinically vulnerable, and other vulnerable people with carers. Please only call if you really have to.

What can I buy?

You can use the e-voucher to purchase any streaming device. Visit www.currys.co.uk to see what is available, or speak to a member of staff in any Currys store. An example of what you can buy is an Amazon Fire TV Stick at £29.99. You will need a good Wi-Fi connection (usually 10Mb or above) and an HD TV to make use of the streaming devices.

If you don’t have these, please call us on 0800 121 4828 and we can assess whether we can get you engineer support via our Home Support team.

Where can I go for more information?

If you have any questions about Bilsdale Mast Project Restore, you can find more information at www.bilsdalemast.co.uk

If I claim the e-voucher, can I still get support from Arqiva / Project Restore?

We will not be providing any additional support to those who claim a e-voucher, even if you don’t end up using it. Therefore please check you’re able to make use of the e-voucher before claiming it.

What if I don’t have the right set up in my home for any of the streaming options? (E.g. no or slow WiFi)

Please call us instead on 0800 121 4828 and we can discuss other options with you. This freephone number is prioritised for those most vulnerable in society, please only call if you really have to.

What happens if the item I want is out of stock with Currys?

The e-voucher provided is of a high enough value so you can choose from a range of TV streaming devices at different prices. You have until late 2023 to use your e-voucher. The exact expiry date will be shown on your e-voucher. Currys are doing their best to make stock available as quickly as possible. Please keep checking the Currys website

What if I purchase one of the lower cost devices (e.g. £29.99 for an Amazon Fire TV Stick Lite)?

You are welcome to keep the change, which will be presented to you as a revised gift card balance with Currys.

What if I want a device that costs more than the £50 e-voucher provided?

You will be responsible for paying the difference.

What if I’ve already purchased an alternative device to watch TV through?

We are unable to reimburse you for money already spent but please keep the e-voucher and spend it on another item of your choice.

What happens if the item I purchase from Currys is faulty?

Please return the item to Currys and ask for a replacement. It’s important to keep your receipt as proof of purchase.

What happens if I move home – do I need to leave any device I’ve purchased in the home?

If you have a landlord, you should discuss it with them. If you are selling the property, you can discuss it with the new owners.

The prices for the media players are different to what you’ve mentioned. Why?

Our prices were taken from the Currys website on 12th October 2021. In normal trading practice, prices can change over time.

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* When purchasing Christmas Gift Vouchers that are already discounted eg. $90 for $100 Vouchers or $45 for $50 Vouchers. This discount code can not be used on an order with these vouchers. Vouchers can not be used to get a discount on-top of a discount.

$100 Christmas Gift Voucher +10% Offer code By Email

$100 Voucher with 10% Offer Code

* When purchasing Christmas Gift Vouchers that are already discounted eg. $90 for $100 Vouchers or $45 for $50 Vouchers. This discount code can not be used on an order with these vouchers. Vouchers can not be used to get a discount on-top of a discount.

This is how Email Only Gift Vouchers work Summary: Please enter your details Not your recipients details Please click Add to Cart below. You checkout by entering your own postcode, suburb, street & your email address not your recipients The voucher is then emailed to you (Not the recipient) as a high quality image inside the email along with a separate email with your tax invoice. You then forward the voucher email and modify the subject and body of the email with your own personal message and send it to your recipient at a moment that suits you like Christmas Day. You could also print out the voucher and give it to them in person.

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Voucher code not on the high street

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